The automotive industry published its best J.D. Power dependability scores this year since the study started in 1990. The Detroit Free Press reports that Ford and GM fared particularly well, placing four among the top 10 finalists.
Automotive dependability in a time of trouble
The public image is something the global automotive industry is intending to reclaim. As reported by J.D. Power and Associates V.P. of Global Automotive, David Sargent, these outcomes are right where the industry wants to be.
"The fact that almost every brand improved ... at a time when the industry was really hurting is impressive and frankly surprising," he told the Detroit Free Press during an interview.
Of the automotive brands that appeared in the J.D. Power study, United States automakers like Cadillac did not fare well, posting the 3rd lowest total dependability score, behind both Lexus and Porsche. Lincoln, Ford and Buick published better outcomes, claiming positions six through eight in the study, respectively.
Scores measure per 100 automobiles
The J.D. Power and Associates study measures the number of reported troubles per 100 automobiles and trucks which were bought during the year 2009. Measuring performance in the automobiles up to the present day, the intent is to underscore the long-term degree of automotive dependability which customers can enjoy. On average, there were 132 troubles for every 100 vehicles.
Sargent explained that in 2009, auto sales were at their lowest since 1970. That meant there was a lot of pressure to improve the vehicles. It is "surprising" that the car makers did so well in reliability considering there was a ton of recalls from major automakers in the last couple of years.
Worst was Chrysler
Ram, Jeep, Dodge and Chrysler got really bad scores in the reliability test, although they did have better scores than the previous year's survey answers. Chrysler, unable to get over its 2009 bankruptcy, did the worst. It came in last on the survey.
"There is no getting away from the fact that they are the four lowest ranking brands," said Sargent. "(Yet) the vehicles that they are bringing out now are significantly better than the vehicles they were building a few years ago."
Car manufacturers from Japan do well
All of Toyota's automotive brands - Toyota, Lexus and Scion - hit the top 10 in the J.D. Power and Associates automotive reliability study. Eight individual models from that brand finished first or tied for the honor in their vehicle class. Scion made significant strides in particular, cutting issues per 100 vehicles from 166 in 2011 to 111 this year.
"This is something Toyota has demonstrated over many years - it's pretty impressive," Sargent said. "What's a little new this year is Scion, which improved significantly."
Automotive dependability in a time of trouble
The public image is something the global automotive industry is intending to reclaim. As reported by J.D. Power and Associates V.P. of Global Automotive, David Sargent, these outcomes are right where the industry wants to be.
"The fact that almost every brand improved ... at a time when the industry was really hurting is impressive and frankly surprising," he told the Detroit Free Press during an interview.
Of the automotive brands that appeared in the J.D. Power study, United States automakers like Cadillac did not fare well, posting the 3rd lowest total dependability score, behind both Lexus and Porsche. Lincoln, Ford and Buick published better outcomes, claiming positions six through eight in the study, respectively.
Scores measure per 100 automobiles
The J.D. Power and Associates study measures the number of reported troubles per 100 automobiles and trucks which were bought during the year 2009. Measuring performance in the automobiles up to the present day, the intent is to underscore the long-term degree of automotive dependability which customers can enjoy. On average, there were 132 troubles for every 100 vehicles.
Sargent explained that in 2009, auto sales were at their lowest since 1970. That meant there was a lot of pressure to improve the vehicles. It is "surprising" that the car makers did so well in reliability considering there was a ton of recalls from major automakers in the last couple of years.
Worst was Chrysler
Ram, Jeep, Dodge and Chrysler got really bad scores in the reliability test, although they did have better scores than the previous year's survey answers. Chrysler, unable to get over its 2009 bankruptcy, did the worst. It came in last on the survey.
"There is no getting away from the fact that they are the four lowest ranking brands," said Sargent. "(Yet) the vehicles that they are bringing out now are significantly better than the vehicles they were building a few years ago."
Car manufacturers from Japan do well
All of Toyota's automotive brands - Toyota, Lexus and Scion - hit the top 10 in the J.D. Power and Associates automotive reliability study. Eight individual models from that brand finished first or tied for the honor in their vehicle class. Scion made significant strides in particular, cutting issues per 100 vehicles from 166 in 2011 to 111 this year.
"This is something Toyota has demonstrated over many years - it's pretty impressive," Sargent said. "What's a little new this year is Scion, which improved significantly."
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